TelSmart - Historique des incidents

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Internet - Opérationnel

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août 2023
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Inbound calls - Opérationnel

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août 2023
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Appels sortants - Opérationnel

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août 2023
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Champs de lampes occupés - Opérationnel

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Configuration - Opérationnel

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août 2023
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MyTelSmart - Opérationnel

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août 2023
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API - Opérationnel

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août 2023
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Calls - Opérationnel

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août 2023
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Data - Opérationnel

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août 2023
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Historique des incidents

oct. 2023

Problems with audio (one-way)
  • Résolu
    Résolu

    This incident has been resolved.

  • Mettre à jour
    Mettre à jour

    Dear Client, as from 14h we will switch on the busy lamp fields again. We don't expect issues for voice. The BLF itself could take some time to stabilize into correct projection. Our team is monitoring closely.

  • Surveillé
    Surveillé

    We have implemented a fix and are currently monitoring the result. Calling Audio (one-way) is restored. BLF (Busy Lamp Fields) functionality remains down for testing purposes. We will provide more feedback later.

  • Détecté
    Détecté

    We are currently investigating this incident.

Clients are experiencing issues with calling, audio interrupted, Calls being terminated.
  • Résolu
    Résolu

    After monitoring extensively the issue has been marked as resolved. BLF functionality is working. If any remarks or still things not working as they should please contact
    support@telsmart.eu

  • Surveillé
    Surveillé

    We implemented another fix and are currently monitoring the result. BLF (Busy Lamp Fields) usage can still be impacted.

  • Détecté
    Détecté

    Issues are reappearing. Our teams are investigating.

  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the result.

  • Identifié
    Identifié

    The issue has been identified. A fix has been implemented for this. Services are being restored.

  • Détecté
    Détecté

    We are currently investigating this incident.

sept. 2023

Aucun incident signalé ce mois-ci

août 2023

Audio calls are interrupted / not possible to make
  • Résolu
    Résolu

    This incident has been resolved. Fix is deployed and monitored. Non-blocking side issues are being handled. If any more issues should still affect your business contact us through mail at support@telsmart.eu.

  • Surveillé
    Surveillé

    We implemented a fix and are currently monitoring the result. There is a - non blocking - issue with prefix not being show on incoming call. It shows 'none' but after picking up it then shows the right prefix. Our services are aware and working on this. We continu to monitor the implemented fix for audio issues.

  • Identifié
    Identifié

    We have identified the issue and have implemented a fix. Calls should be back to normal.

  • Détecté
    Détecté

    We are currently investigating this incident. We will provide an update as soon as possible.

TelSmart - Service Upgrade
  • Terminé
    23 août 2023 à 23:30
    Terminé
    23 août 2023 à 23:30

    Onderhoud is succesvol afgerond

  • En cours
    23 août 2023 à 20:00
    En cours
    23 août 2023 à 20:00

    Er wordt nu onderhoud gepleegd

  • Pas encore commencé
    23 août 2023 à 20:00
    Pas encore commencé
    23 août 2023 à 20:00

    Just a quick heads-up! We've got some awesome news – we're in the process of rolling out brand new servers to supercharge our services. No downtime is foreseen and we will test everything thoroughly once deployed.

    It could happen that ongoing calls get disconnected during this time. But worry not, our team is working around the clock to make it a seamless experience for everyone.

Proximus is having issues. Calls towards Proximus can be impacted.
  • Résolu
    Résolu

    This incident has been resolved. All calls to Proximus work again as it should.

  • Détecté
    Détecté

    We are currently investigating this incident and monitoring closely the issue.

août 2023 à oct. 2023

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